Trackcol B.V. (“Trackcol”, “we” or “us”) respects your privacy and is committed to protect the personal information of its users and visitors who are using the Trackcol website, Trackcol platform, Trackcol trackers and Trackcol (mobile) application(s) (the “Services”). This Privacy Policy explains our privacy practices for the Services provided by Trackcol. By accessing and/or using the Services you agree to the terms and conditions of this Policy, including the collection, use, disclosure, processing and retention of your personal information.
When you use our Services, we process your IP address, internet browser, device type, location data, which pages you visited, how you scroll over the website, how you got to our website, the time and length of your visit, your use of social media and your language preferences. We collect this data to give you the ultimate user experience, to make sure all our Services work properly, to deliver relevant content and to improve and optimize our Services. We place tracking/targeting cookies with your prior consent to collect data. You can find more information about our cookies below in our Cookies Policy chapter.
Data we process for our newsletter and marketing purposesYou can sign up for our newsletter or receive invitations to events using your personal information (like name, address, e-mail, etc) via our website, platform or (mobile) app. When you fill out this form, you indicate your consent to receive our newsletter and invitations. You can at any time unsubscribe from receiving these emails by following the instructions provided in any of the newsletters.
Data we process when you sign up to become a customer or partnerIf you sign up to become one of our partners or customers, we collect information we need to establish and perform a contract with you, including your contact information, address, order details, tax information and payment details. We use this information to set up our products and services for you, including to provide you with support, onboarding, integration, installation, helping you with settings, and other actions which need to be taken to establish or perform our contract with you. In addition, we use your information for our legitimate interest of managing our internal administration and for complying with our legal obligations, such as taxation obligations.
We also collect data about your use of our products and services, including your login details, and other questions, comments and complaints you send us in relation to our business relationship. We process this data to be able to perform our contract with you by following up with you and providing you with support and for our legitimate interest of being able to optimize and improve our products and services.
We can also use your (company) e-mail address or other personal information for keeping you up to date on our products and services and to make you offers tailored to your needs (meaning of similar products and services you have already purchased from us).
If necessary, we can also process any of your information above for our legitimate interest of protecting our legal rights, for example in connection with legal claims, and when we have a legal obligation to process your information. We may also transfer your data in the event of a company reorganization, merger, or sale.
We apply a general rule of keeping personal information only for as long as is required to fulfil the purpose for which it was collected. However, in some circumstances we may retain your personal information for longer periods of time. We may retain your information for the following purposes:
as long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with us in the event of any complaints or challenge; and
in relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our site terms and take other actions as permitted by law.
We use plugins on our website from social media channels such as Facebook, Instagram, LinkedIn, Google Maps, TikTok, Youtube and Twitter. You can recognize these plugins by their logos. We also use plugins for the embedded video players which can be found on our website. Our plugins will not collect personal data about you, unless you click on these logos or videos. If you click on them, these plugins are activated and automatically transmit data to the plugin provider.
We do not have any influence over which data these providers collect from you and we are also not aware of the extent of their data processing. If you would like more information about their data processing, this can be found in the respective privacy policies on the websites of these providers.
As a starting point, your personal data will only be used by Trackcol. In a number of cases we share your personal data with other parties. These other parties can be transportation companies or other logistic platforms in order to improve our Services. Trackcol makes written agreements with these parties about the processing and security of personal data. If there is no written agreement we will not share your information with any other third party, unless we have your permission, exception is if it’s necessary for legal claims or when we have a legal obligation to do so.
We are committed securing your personal data and have taken steps in this regard. In order to prevent unauthorized people or parties from being able to access your data, we have put in place a range of technical and organizational measures to safeguard and secure the information we process from you.
You are entitled to object to us processing your personal data, including profiling. You may also ask us for an overview of your information or ask for a copy. You may also request us to correct or delete certain data, restrict processing of your data, or ask us to transfer some of this information to other organizations. In some cases you may object to the processing of your data and, where we have asked for your consent to process personal data, you can withdraw this consent at any time. Where we process your data for our legitimate interests, you can contact us if you want more information about these.
There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information. If you wish to exercise any of these rights, please contact us using the details below.
When you visit our Services, we use industry-wide technologies such as "cookies" (or similar technologies). When you use our Services, we process your IP address, internet browser, device type, location data, which pages you visited, how you got to our website, the time and length of your visit, how you scroll over the website, your use of social media and your language preferences. We collect this data to give you the ultimate user experience, to make sure all our Services work properly, to deliver relevant content and to improve and optimize our Services. We place different types of cookies with your prior consent to collect data. The following is a more detailed explanation of the types of cookies we use:
Necessary cookies are essential and help you navigate the Site. This helps to support security and basic functionality and are necessary for the proper operation of the Site, so if you block these cookies we can't guarantee your use or the security during your visit.
Functionality cookiesFunctionality cookies are used to provide you the best user experience. These cookies are, for instance, used to personalize content for you in line with your location. It also allows the Site to remember choices made (like turning off use of cookies or which location you have previously selected) to provide more personal features.
Performance cookies help us to understand the behavior of users of the Site. This allows us to continuously improve the Site to provide the best information in support of our project aims. These cookies are also used to help us understand how effective our Site is; for instance these cookies tell us which pages visitors go to most often and if they get error messages from web pages. All of the information that these cookies collect is aggregated, to assist us to improve how the Site works. Some of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information. In particular, we use Google Analytics and Hotjar to obtain an overall view of user habits and volumes, and to help improve the overall experience on the Site. Google Analytics and Hotjar are third-party web analysis services, which uses performance cookies and targeting cookies.
In addition, some of the cookies are placed and read by third parties. We do not have any influence over which data these providers collect from you and we are also not aware of the extent of their data processing. Examples are:
If you would like more information about their data processing, this can be found in the respective privacy policies on the websites of these providers.
We shall store a cookie on your computer or device to remember this for the next time, so that we can store your preferences and save you time on subsequent visits by eliminating the need to repeatedly enter the same data. You may set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. You should do this through the browser settings for each browser you use. Please be aware that some of our services will not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them "trusted websites" in your internet browser. If you share the use of a computer or device, accepting or rejecting the use of cookies may affect all users of that computer or device.
Information on deleting or controlling cookies is also available at www.aboutcookies.org (note that this website is not provided by Trackcol, and we therefore cannot ensure its accuracy, completeness or availability). It is important to remember that many of our services may not function properly if your cookies are disabled. For example, cookies may, in certain cases, save you from the need to enter usernames and passwords, and allow session continuity.
Questions, comments, requests or complaints concerning this privacy statement and the way we process your personal data are can be addressed to [email protected].